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Remote support

Remote support — help directly on your computer

Secure connection via RustDesk, TeamViewer or AnyDesk — often same day

900 SEK/hour

Need computer help but don't want to queue at a shop? With remote support our technicians connect securely to your screen and fix most issues directly — whether you're in Lerum, Gothenburg or anywhere in Sweden.

Download a small app (we recommend RustDesk), share your session ID and see everything we do. You can end the session at any time — nothing happens without your approval.

Many issues — malware, slow PCs, Windows problems, email and software installs — are done in under an hour. Hardware faults usually need a workshop or home visit instead.

Common issues we fix remotely

  • Viruses, pop-ups and suspected malware
  • Slow computer, startup clutter and junk
  • Windows and Mac errors, updates and blue screens
  • Email, Outlook and cloud services
  • Software and driver installation
  • Step-by-step guidance — ideal for less technical users

How remote support works

  • Book online or call us — fast response on weekdays
  • Download RustDesk (or another tool we recommend)
  • Share your session ID when the technician is ready
  • We connect encrypted, diagnose and fix on your screen
  • Pay after the work is done — clear price before we start

When is remote support the best choice?

  • Software problems when the PC still boots and is online
  • When you can't visit our Lerum workshop
  • Fast help at home or work without travel time
  • Windows, Mac and most everyday IT questions
  • Follow-up after a workshop or installation visit
  • When you want to see exactly what is being done

Not sure if remote support fits your issue? Call or book — we guide you step by step before connecting.

3D remote support illustration — secure connection between laptop and technician at Datorhjälp Lerum
Fast computer help online — RustDesk, TeamViewer or AnyDesk without leaving home.

Start remote support now

Choose software, download and share your session ID. RustDesk is our recommendation — fast, secure and free for you as a customer.

1. Choose software

Download RustDesk

2. Enter session ID

Connect to technician

Open the app, copy your ID and paste it here. Call us if you need help getting started.

Book remote support
  • 1. Download and open the app
  • 2. Share your session ID with us
  • 3. We connect and fix the issue
  • 4. Pay after completed work or via booking

Video guide: remote support with RustDesk

See how to download RustDesk, share your session ID and book remote support — often done in under an hour.

  1. Download RustDesk using the button above on this page
  2. Open the app and copy your session ID
  3. Book a slot or call us — we connect securely to your computer

When remote support is the right choice — and when it is not

Remote support suits software problems excellently: virus and malware, slow computer, pop-ups, email that will not send, programs that crash, stuck Windows updates and step-by-step guidance. You save time and we can help you directly when the problem occurs.

It rarely suits hardware faults: the computer does not start at all, the screen is black, strange sounds from the hard drive or physical damage require workshop or home visit. We tell you honestly if we think remote will not be enough — so you do not pay for a session that leads nowhere.

Security matters. We use established tools with encryption, you always initiate the connection from your side and we only work on what you approve. Remote support is not "someone taking over your computer" — it is collaboration where you have full control.

Fast, secure help at a distance

You book a time, download RustDesk or your chosen tool, and share your session ID with us when it is time. We connect, you see the cursor move and can ask questions throughout the session. Nothing happens without you seeing it.

We diagnose, fix and verify — often in the same session. Virus is removed, unnecessary programs uninstalled, email accounts checked, drivers updated or Windows repaired. Afterwards we explain what was wrong and how to avoid it again.

If you need continued help book a new time. We do not leave permanent backdoors and strongly recommend strong passwords and two-factor authentication where possible.

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

Local service in Lerum

Fast computer help online — RustDesk, TeamViewer or AnyDesk without leaving home.

3D remote support illustration — secure connection between laptop and technician at Datorhjälp Lerum

Problems often solved via remote support

  • Slow computer without obvious physical damage
  • Pop-ups, suspected malware or virus warnings
  • Email that will not send or receive
  • Programs that crash or will not start
  • Windows updates stuck in a loop
  • Need help installing software or drivers
  • Remote desktop, cloud services or backup causing trouble
  • Want guidance — "show me how to do it"

Why customers choose remote instead of home visit

  • Faster help — no travel time for either party
  • Convenient if you work from home or have difficulty transporting the computer
  • Software problems that do not require physical access
  • Urgent email or virus that cannot wait for a home visit
  • You live outside our home visit area but want the same technician
  • Follow-up after workshop visit — fine-tuning remotely
  • Several small questions gathered in one hour's session
  • Cost-effective when the problem is software-related
  • 20+ years of experience
  • 5,000+ computers repaired
  • ★★★★★ on Google
  • Warranty on completed work

How it works

  1. 01

    Book online

    Choose remote support when booking and describe the problem. You get confirmation with time and simple connection instructions.

  2. 02

    Download and connect

    Install RustDesk (or TeamViewer/AnyDesk), start the program and share your session ID when the technician calls or chats.

  3. 03

    Diagnosis and fix

    We troubleshoot together on screen. You approve important steps and see everything that happens.

  4. 04

    Verification and close

    We test that the problem is solved, summarise what was done and end the session. You disconnect when you want.

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

How a remote session works

Expect us to solve most software cases within 30–60 minutes. Complex virus infections or extensive data recovery can take longer — we inform you during the session if we are approaching the time limit.

You need a stable internet connection, the computer should be on and you should be able to sit at the screen for the whole session. If needed we call you in parallel to guide you.

After the session you get a short summary of what was done. Invoice is sent according to billed time — minimum one hour is charged for booked remote support unless otherwise agreed.

Why remote support with Datorhjälp Lerum?

The same experienced technicians who do home visits in Lerum — now available wherever you are in Sweden.

You see everything we do

No hidden access. Cursor, windows and dialogs are visible on your screen the whole time.

RustDesk as standard

Open, fast and encrypted connection. TeamViewer and AnyDesk also work if you prefer.

900 SEK/hour — transparent

No hidden start fee. Many cases completed in under an hour.

Same day on weekdays

Book online and often get help the same day — perfect when email or work computer acts up.

Honest assessment

If remote is not enough we say so and offer workshop or home visit in Lerum and the surrounding area instead.

Book now

Prepare before the session

  • Make sure the computer starts and has working internet
  • Download RustDesk from rustdesk.com in advance if you can
  • Close sensitive documents if you want — or have them open if we should troubleshoot them
  • Have passwords for email and Microsoft account available (share them verbally during the session, not in advance via email)
  • Sit at the computer for the whole session — we may need you to click approve
  • Describe the problem briefly in the booking so we prepare the right tools

Reduce the need for urgent remote help

  • Keep Windows and antivirus up to date
  • Do not click suspicious links in email or SMS
  • Take regular backups to external disk or cloud
  • Use unique passwords and two-factor authentication
  • Uninstall programs you do not use — they create security holes
  • Restart the computer regularly — simple but effective

Transparent pricing

Remote support costs 900 SEK per hour. Billing is per started half hour or as agreed when booking. See /priser for the full price list.

Typical timeframe: Most remote sessions take 30–60 minutes. Book an hour — if we finish earlier only actual time is billed unless otherwise agreed.

No hidden fees — you approve the price first.

See pricing

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

Service areas

Remote support for customers in Lerum, Floda, Gråbo, Partille, Gothenburg and Alingsås and the rest of Sweden. Our team is based at the office on Göteborgsvägen in Lerum — you get local expertise without us having to drive to you.

Frequently asked questions

How much does remote support cost?
900 SEK per hour. Many cases — virus, email, slow computer — are solved within 30–60 minutes.
Is remote support safe?
Yes. You initiate the connection, see everything we do and can end at any time. We use encrypted tools and do not leave backdoors.
Which program should I use?
We recommend RustDesk — free, fast and open source. TeamViewer and AnyDesk also work if you already have them installed.
Does it work on Mac and Windows?
Yes, both platforms are supported. Some hardware problems however require a physical visit or workshop in Lerum.
Can you remove virus via remote support?
Often yes. For simpler infections we clean remotely. For deep rootkits or boot problems a workshop visit may be needed.
Do I have to be at home in Lerum?
No — remote support works throughout Sweden as long as you have internet. Our team is based in Lerum but helps customers everywhere.
How quickly can I get help?
We often book the same day or next weekday. Urgent cases — call us on 072-297 55 25.
What happens if you cannot solve it remotely?
Then we suggest a home visit or drop-off at our office in Lerum. You only pay for the time we actually worked via remote.
More FAQ →

Google reviews

Det våra kunder säger

Äkta omdömen från vår Google Företagsprofil — inga påhittade recensioner.

Google-recension
“Fantastisk service! Väldigt professionell och trevligt bemötande!”

Alenka Bavdaz

Google-recension
“Snabb, pålitlig och fin service. Rekommenderas varmt!”

cecilia ringedal

Google-recension
“Fick hjälp direkt! Mycket tacksam son hemma nu =)”

Andreas Quartex Karlsson

Läs fler recensioner på Google

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Need computer help today?

Book an appointment, call us or start an AI diagnosis. We're in Lerum and also help customers in Partille and Gothenburg.

Book appointmentCall 072-297 55 25