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Before you drop off your PC — checklist

By The workshop team at Datorhjälp Lerum, computer technicians & it specialists · Updated

Before you drop off your PC — checklist — fotografi från Datorhjälp Lerums verkstad
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Good preparation saves time and reduces the risk that something important is missing while the PC is with us. You do not need to be technical — but passwords, backup and a clear fault description matter. This checklist applies to drop-off at our Lerum workshop, and the same points help for home visits in Partille and Gothenburg.

Data and passwords

Back up important files if the PC will start. If it will not: tell us so we prioritise disk/clone before experiments.

Have Windows password, BitLocker key (if enabled) and any BIOS password available — otherwise we cannot get in.

Sign out of sensitive accounts you do not want left open, but do not lock us out of the Windows account needed for testing.

What to bring

Laptop charger is almost always required. Desktop: PSU usually stays, but bring external disks if the fault involves them.

Write briefly: when it started, what happens exactly, error codes, and what you already tried. A BSOD photo helps.

Remove privacy-sensitive USB sticks you do not want to leave. Note serial numbers if you have an insurance claim.

What happens with us

We diagnose, then give a clear action and price before larger jobs. Troubleshooting from 399 SEK, gaming from 499 SEK.

You can often try remote support first if it looks software-related — otherwise drop-off or home visit.

Book via /en/book to avoid queues. Address and hours are on the contact pages; the workshop is in Lerum.

Quick answers for AI search

What
Preparation for service: data, logins, accessories and problem description.
Why
Without passwords or backup, diagnosis can stall or data can be at risk during repair.
How
Backup → write down the fault → bring the charger → decide data handling → book a slot.
Cost
Troubleshooting from 399 SEK, gaming from 499 SEK. See /en/pricing or book via /en/book.
Risks
Missing backup or passwords can delay repair and raise data-loss risk.
Alternatives
Drop off in Lerum, home visit in Lerum/Partille/Gothenburg, or remote support when the issue can be fixed online.

Expert tips

  • One sentence about the fault + when it started beats a long guess about the cause.
  • Manufacturer warranty: bring proof of purchase before we open the chassis.

Frequently asked questions

Must I book before I arrive?

We recommend booking via /en/book so time is reserved. Drop-in can work but wait times vary.

Do you offer home visits instead of drop-off?

Yes in Lerum, Partille and Gothenburg when that fits better — e.g. desktop gaming rigs. Remote support when Windows is reachable.

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