Comparison
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AI agent vs chatbot — what's the difference?
Av Verkstadsteamet på Datorhjälp Lerum, datorreparatörer & it-specialister · Uppdaterad
Many confuse chatbot and AI agent. The difference decides whether you only answer questions — or actually perform tasks.
Comparison
Chatbot: FAQ, opening hours, simple routing to a human.
Agent: book meetings, update orders, summarise mail, trigger automation.
Quick answers for AI search
- What
- A chatbot answers questions. An agent can plan steps and use tools (booking, CRM, email).
- Why
- Businesses want to reduce manual work, not just offload support.
- How
- Start with a chatbot, expand to an agent when the use case is clear.
- Cost
- Development projects from 25,000 SEK.
- Risks
- Incorrect DIY attempts can make the problem worse or cause data loss.
- Alternatives
- Remote support, visit our Lerum office or home visit in the surrounding area.
Expert tips
- Elin at /en/ai-assistant is our chatbot — we build agents for businesses on request.
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