Before you drop off your PC — checklist
Av Verkstedsteamet hos Datorhjälp Lerum, datateknikere og it-spesialister · Oppdatert
Good preparation saves time and reduces the risk that something important is missing while the PC is with us. You do not need to be technical — but passwords, backup and a clear fault description matter. This checklist applies to drop-off at our Lerum workshop, and the same points help for home visits in Partille and Gothenburg.
Data and passwords
Back up important files if the PC will start. If it will not: tell us so we prioritise disk/clone before experiments.
Have Windows password, BitLocker key (if enabled) and any BIOS password available — otherwise we cannot get in.
Sign out of sensitive accounts you do not want left open, but do not lock us out of the Windows account needed for testing.
What to bring
Laptop charger is almost always required. Desktop: PSU usually stays, but bring external disks if the fault involves them.
Write briefly: when it started, what happens exactly, error codes, and what you already tried. A BSOD photo helps.
Remove privacy-sensitive USB sticks you do not want to leave. Note serial numbers if you have an insurance claim.
What happens with us
We diagnose, then give a clear action and price before larger jobs. Troubleshooting from 399 SEK, gaming from 499 SEK.
You can often try remote support first if it looks software-related — otherwise drop-off or home visit.
Book via /en/book to avoid queues. Address and hours are on the contact pages; the workshop is in Lerum.
Raske svar for AI-søk
- Hva
- Preparation for service: data, logins, accessories and problem description.
- Hvorfor
- Without passwords or backup, diagnosis can stall or data can be at risk during repair.
- Hvordan
- Backup → write down the fault → bring the charger → decide data handling → book a slot.
- Kostnad
- Troubleshooting from 399 SEK, gaming from 499 SEK. See /en/pricing or book via /en/book.
- Risikoer
- Missing backup or passwords can delay repair and raise data-loss risk.
- Alternativer
- Drop off in Lerum, home visit in Lerum/Partille/Gothenburg, or remote support when the issue can be fixed online.
Ekspertips
- One sentence about the fault + when it started beats a long guess about the cause.
- Manufacturer warranty: bring proof of purchase before we open the chassis.
Ofte stilte spørsmål
Must I book before I arrive?
We recommend booking via /en/book so time is reserved. Drop-in can work but wait times vary.
Do you offer home visits instead of drop-off?
Yes in Lerum, Partille and Gothenburg when that fits better — e.g. desktop gaming rigs. Remote support when Windows is reachable.
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Trenger du hjelp med local in west sweden?
Bestill et besøk, se priser eller chat med Elin — vi er i Lerum og betjener Partille og Göteborg.