Mac støtte

Fra 599 kr

MacBook that will not start, iMac showing a question mark at boot, or Mac mini feeling sluggish after a macOS update? At Datorhjälp Lerum you get personal Mac support from technicians with over 20 years of experience — not a generic chatbot or a distant call centre.

We work with macOS, Time Machine, iCloud and Apple accounts every day. Whether you need to move data from an old Windows PC, troubleshoot a slow system, or understand why the screen stays black even though the fan is running, we explain in plain language what is happening and what actually needs to be done.

You can drop off your Mac at our workshop on Göteborgsvägen in Lerum, book a home visit in Floda, Gråbo or Partille, or get help via secure remote support. Call 072-297 55 25 or book online — we give you a clear price before work begins.

3D Mac support illustration — MacBook and iMac with tools at Datorhjälp Lerum
Mac help in Lerum — MacBook, iMac and Mac mini updates and repair.

Common Mac problems we solve

Macs are often seen as stable — until something suddenly stops working. macOS freezes during an update, Finder hangs, the battery will not charge, or Apple ID refuses to sign in. Many users in Lerum and the Gothenburg area also have mixed households with both Mac and Windows, which raises questions about file sync, printers and email.

A slow Mac is one of the most common cases: full internal storage, too many background apps, or an old mechanical drive in older models can make a once-fast computer feel sluggish. Sometimes the cause is a failed SSD or a faulty system update that requires reinstallation without losing your files.

Physical issues such as a cracked screen, broken keyboard, or a fan that sounds like an aeroplane need workshop attention. Guessing with DIY videos risks damaging delicate cables or voiding warranty — we diagnose first and give an honest recommendation before opening the machine.

Professional Mac support in Lerum

We always start with a structured diagnosis: which model you have, which macOS version is running, when the problem started, and whether you recently made changes. Then we choose the right path — software fix on site, workshop repair, or data recovery if files are at risk.

For software issues we can often help via remote support the same day. For hardware faults we take the computer into the workshop, order the correct spare part, and test thoroughly before you collect. We also help with switching from Windows to Mac, migrating email and contacts, and a basic walkthrough of macOS for new users.

You always know what is included in the price and what may be extra — for example spare parts for screen replacement or additional storage for an upgrade. Our goal is a Mac that works reliably in daily use, not unnecessary add-on services you did not ask for.

Signs your Mac needs help

  • Mac will not start or freezes on the Apple logo with a question mark or folder icon
  • Finder, Safari or other apps crash repeatedly
  • Abnormally high fan speed or overheating during light use
  • Battery will not charge or shows a service warning in System Settings
  • Mac feels noticeably slower after a macOS update
  • Apple ID or iCloud does not sync photos, contacts or files
  • Screen is cracked, black, or shows vertical lines even though the computer starts
  • External devices, printers or monitors are not recognised

Common causes behind Mac problems

  • Full internal storage so macOS cannot create temporary files
  • Faulty or interrupted system update
  • Failed SSD, RAM or motherboard component
  • Damaged file system after power loss or forced shutdown
  • Incompatible third-party software or kernel extensions
  • Incorrect iCloud or Apple ID settings after a password change
  • Physical impact or liquid damage on a laptop
  • 20+ years of experience
  • 5,000+ computers repaired
  • ★★★★★ on Google
  • Warranty on completed work

Slik fungerer det

  1. 01

    Book or call

    Choose a time online, call 072-297 55 25, or visit the workshop in Lerum. Briefly describe what happened to your Mac.

  2. 02

    Diagnosis

    We identify whether the issue is software, hardware or settings — and give you a price before we continue.

  3. 03

    Repair

    Troubleshooting via remote support, workshop repair, or data recovery depending on what the diagnosis shows.

  4. 04

    Test and follow-up

    We verify that macOS, apps and peripherals work — and share tips for the future.

What you can expect

When you contact us you get a clear assessment of what the problem likely is and what type of action is needed. Many software cases are resolved within one to two hours, either via remote support or at a workshop visit. For hardware work we inform you about spare-part lead times before ordering.

We save your files first whenever possible. If macOS reinstallation is needed we back up data when we can and restore the computer to a working state. You get a short walkthrough of what we did and practical tips to avoid the same problem returning — for example how to free storage space or handle updates safely.

Why choose us for Mac help

We combine long experience with both Mac and Windows with a local workshop in Lerum — so you do not have to ship your computer to an anonymous service centre.

20+ years of experience

We have worked with Apple computers since the PowerPC era and know the differences between Intel and Apple Silicon models.

Workshop in Lerum

Drop off your MacBook or iMac on Göteborgsvägen — we diagnose and repair on site when the spare part is available.

Honest diagnosis

If repair is not economically worthwhile we say so plainly and help you save data instead of selling unnecessary services.

Same-day remote support

We resolve many macOS issues via secure remote connection — convenient if you live in Partille, Gothenburg or Alingsås.

Clear communication

We explain what happened and how to avoid the problem going forward — without jargon you do not need to understand.

Before you contact us

  • Note Mac model and macOS version (Apple menu → About This Mac)
  • If possible, back up via Time Machine before trying your own fixes
  • Write down error messages or take a photo of the screen if something appears
  • Disconnect external devices and test whether the problem persists
  • Charge the battery if it is a laptop Mac — some updates require at least 50%

How to keep your Mac in good shape

  • Keep at least 15–20 GB free storage for stable updates
  • Install macOS updates regularly but avoid interrupting during installation
  • Use Time Machine or iCloud for regular backups
  • Avoid free "Mac cleaner" apps that often create more problems than they solve
  • Clean fan vents carefully on laptops to reduce overheating

Transparente priser

Diagnosis and basic Mac troubleshooting from 599 SEK. Spare parts and more extensive repairs are quoted separately — see /priser or call 072-297 55 25 for a quote.

Typisk tidsbruk: Diagnosis and software work: 1–2 hours. Hardware repair with spare parts: 1–5 business days depending on model.

Ingen skjulte avgifter — du godkjenner prisen først.

Se priser

Områder vi dekker

We offer Mac support in Lerum with a workshop on Göteborgsvägen, home visits in Floda and Gråbo, and remote support for customers in Partille, Gothenburg and Alingsås. As a local provider with over 20 years of experience we understand the needs of both private customers and small businesses in the region.

Vanlige spørsmål

Do you help with both MacBook and iMac?
Yes — we work with MacBook Air and Pro, iMac, Mac mini and Mac Studio. Describe your model when booking so we prepare the right tools.
Can you help me switch from Windows to Mac?
Absolutely. We move files, email and contacts, install necessary apps, and show you the basics of macOS so you feel confident from day one.
Can I get Mac help via remote support?
Yes, we resolve many software problems via secure remote connection the same day. For physical damage the computer needs to come into our Lerum workshop.
How much does Mac support cost?
Basic diagnosis and troubleshooting from 599 SEK. More extensive repairs or spare parts are quoted before work starts. See /priser for an overview.
My Mac is slow after an update — what should I do?
Contact us before trying to reinstall yourself. Often clearing storage, fixing background processes, or resetting a specific setting is enough.
Do you replace MacBook screens?
Yes — screen replacement is a common workshop job. See our /byt-skarm-laptop service for details on price and lead time.
Will I lose my files during reinstallation?
Not if we can back up first. We always prioritise saving photos, documents and email. For serious disk faults /dataaterstallning may be needed.
Do you help businesses with Mac?
Yes — we support small businesses with Mac environments, including email, networking and backups. Contact us for business arrangements.
Flere spørsmål →

Google-anmeldelser

Det våra kunder säger

Äkta omdömen från vår Google Företagsprofil — inga påhittade recensioner.

Google-recension
Fantastisk service! Väldigt professionell och trevligt bemötande!

Alenka Bavdaz

Google-recension
Snabb, pålitlig och fin service. Rekommenderas varmt!

cecilia ringedal

Google-recension
Fick hjälp direkt! Mycket tacksam son hemma nu =)

Andreas Quartex Karlsson

Trenger du PC-hjelp i dag?

Bestill time, ring oss eller start en AI-diagnose. Vi er i Lerum og hjelper også kunder i Partille og Göteborg.