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Fjernsupport

Fjernsupport — hjelp direkte på datamaskinen din

Sikker tilkobling via RustDesk, TeamViewer eller AnyDesk — ofte samme dag

900 SEK/time

Trenger du datamaskinhjelp, men ønsker ikke å stå i kø i en butikk? Med fjernsupport kobler teknikerne våre seg sikkert til skjermen din og fikser de fleste problemer direkte — enten du er i Lerum, Göteborg eller hvor som helst i Sverige.

Last ned en liten app (vi anbefaler RustDesk), del sesjons-ID-en din og se alt vi gjør. Du kan avslutte sesjonen når som helst — ingenting skjer uten ditt samtykke.

Mange problemer — malware, trege PC-er, Windows-problemer, e-post og programvareinstallasjoner — blir løst på under en time. Maskinvarefeil trenger vanligvis verksted eller hjemmebesøk i stedet.

Vanlige problemer vi fikser eksternt

  • Virus, pop-ups og mistenkt malware
  • Treg datamaskin, oppstartsrot og søppel
  • Windows- og Mac-feil, oppdateringer og blå skjermer
  • E-post, Outlook og skytjenester
  • Programvare- og driverinstallasjon
  • Trinn-for-trinn veiledning — ideelt for mindre tekniske brukere

Hvordan fjernsupport fungerer

  • Bestill online eller ring oss — rask respons på hverdager
  • Last ned RustDesk (eller et annet verktøy vi anbefaler)
  • Del sesjons-ID-en din når teknikeren er klar
  • Vi kobler til kryptert, diagnostiserer og fikser på skjermen din
  • Betal etter at arbeidet er gjort — klar pris før vi starter

Når er fjernsupport det beste valget?

  • Programvareproblemer når PC-en fortsatt starter og er online
  • Når du ikke kan besøke vårt verksted i Lerum
  • Rask hjelp hjemme eller på jobb uten reisetid
  • Windows, Mac og de fleste hverdags IT-spørsmål
  • Oppfølging etter et verksted- eller installasjonsbesøk
  • Når du vil se nøyaktig hva som blir gjort

Usikker på om fjernsupport passer til ditt problem? Ring eller bestill — vi veileder deg trinn for trinn før vi kobler til.

3D remote support illustration — secure connection between laptop and technician at Datorhjälp Lerum
Fast computer help online — RustDesk, TeamViewer or AnyDesk without leaving home.

Start fjernsupport nå

Velg programvare, last ned og del sesjons-ID-en din. RustDesk er vår anbefaling — rask, sikker og gratis for deg som kunde.

1. Velg programvare

Last ned RustDesk

2. Skriv inn sesjons-ID

Koble til tekniker

Åpne appen, kopier ID-en din og lim den inn her. Ring oss hvis du trenger hjelp til å komme i gang.

Bestill fjernsupport
  • 1. Last ned og åpne appen
  • 2. Del din sesjons-ID med oss
  • 3. Vi kobler til og løser problemet
  • 4. Betal etter fullført arbeid eller via bestilling

Videoguide: fjernsupport med RustDesk

Se hvordan du laster ned RustDesk, deler din sesjons-ID og bestiller fjernsupport — ofte gjort på under en time.

  1. Last ned RustDesk ved å bruke knappen over på denne siden
  2. Åpne appen og kopier din sesjons-ID
  3. Bestill en tid eller ring oss — vi kobler sikkert til datamaskinen din

When remote support is the right choice — and when it is not

Remote support suits software problems excellently: virus and malware, slow computer, pop-ups, email that will not send, programs that crash, stuck Windows updates and step-by-step guidance. You save time and we can help you directly when the problem occurs.

It rarely suits hardware faults: the computer does not start at all, the screen is black, strange sounds from the hard drive or physical damage require workshop or home visit. We tell you honestly if we think remote will not be enough — so you do not pay for a session that leads nowhere.

Security matters. We use established tools with encryption, you always initiate the connection from your side and we only work on what you approve. Remote support is not "someone taking over your computer" — it is collaboration where you have full control.

Fast, secure help at a distance

You book a time, download RustDesk or your chosen tool, and share your session ID with us when it is time. We connect, you see the cursor move and can ask questions throughout the session. Nothing happens without you seeing it.

We diagnose, fix and verify — often in the same session. Virus is removed, unnecessary programs uninstalled, email accounts checked, drivers updated or Windows repaired. Afterwards we explain what was wrong and how to avoid it again.

If you need continued help book a new time. We do not leave permanent backdoors and strongly recommend strong passwords and two-factor authentication where possible.

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

Lokal service i Lerum

Fast computer help online — RustDesk, TeamViewer or AnyDesk without leaving home.

3D remote support illustration — secure connection between laptop and technician at Datorhjälp Lerum

Problems often solved via remote support

  • Slow computer without obvious physical damage
  • Pop-ups, suspected malware or virus warnings
  • Email that will not send or receive
  • Programs that crash or will not start
  • Windows updates stuck in a loop
  • Need help installing software or drivers
  • Remote desktop, cloud services or backup causing trouble
  • Want guidance — "show me how to do it"

Why customers choose remote instead of home visit

  • Faster help — no travel time for either party
  • Convenient if you work from home or have difficulty transporting the computer
  • Software problems that do not require physical access
  • Urgent email or virus that cannot wait for a home visit
  • You live outside our home visit area but want the same technician
  • Follow-up after workshop visit — fine-tuning remotely
  • Several small questions gathered in one hour's session
  • Cost-effective when the problem is software-related
  • 20+ years of experience
  • 5,000+ computers repaired
  • ★★★★★ on Google
  • Warranty on completed work

Slik fungerer det

  1. 01

    Book online

    Choose remote support when booking and describe the problem. You get confirmation with time and simple connection instructions.

  2. 02

    Download and connect

    Install RustDesk (or TeamViewer/AnyDesk), start the program and share your session ID when the technician calls or chats.

  3. 03

    Diagnosis and fix

    We troubleshoot together on screen. You approve important steps and see everything that happens.

  4. 04

    Verification and close

    We test that the problem is solved, summarise what was done and end the session. You disconnect when you want.

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

How a remote session works

Expect us to solve most software cases within 30–60 minutes. Complex virus infections or extensive data recovery can take longer — we inform you during the session if we are approaching the time limit.

You need a stable internet connection, the computer should be on and you should be able to sit at the screen for the whole session. If needed we call you in parallel to guide you.

After the session you get a short summary of what was done. Invoice is sent according to billed time — minimum one hour is charged for booked remote support unless otherwise agreed.

Why remote support with Datorhjälp Lerum?

The same experienced technicians who do home visits in Lerum — now available wherever you are in Sweden.

You see everything we do

No hidden access. Cursor, windows and dialogs are visible on your screen the whole time.

RustDesk as standard

Open, fast and encrypted connection. TeamViewer and AnyDesk also work if you prefer.

900 SEK/hour — transparent

No hidden start fee. Many cases completed in under an hour.

Same day on weekdays

Book online and often get help the same day — perfect when email or work computer acts up.

Honest assessment

If remote is not enough we say so and offer workshop or home visit in Lerum and the surrounding area instead.

Bestill time

Prepare before the session

  • Make sure the computer starts and has working internet
  • Download RustDesk from rustdesk.com in advance if you can
  • Close sensitive documents if you want — or have them open if we should troubleshoot them
  • Have passwords for email and Microsoft account available (share them verbally during the session, not in advance via email)
  • Sit at the computer for the whole session — we may need you to click approve
  • Describe the problem briefly in the booking so we prepare the right tools

Reduce the need for urgent remote help

  • Keep Windows and antivirus up to date
  • Do not click suspicious links in email or SMS
  • Take regular backups to external disk or cloud
  • Use unique passwords and two-factor authentication
  • Uninstall programs you do not use — they create security holes
  • Restart the computer regularly — simple but effective

Transparente priser

Remote support costs 900 SEK per hour. Billing is per started half hour or as agreed when booking. See /priser for the full price list.

Typisk tidsbruk: Most remote sessions take 30–60 minutes. Book an hour — if we finish earlier only actual time is billed unless otherwise agreed.

Ingen skjulte avgifter — du godkjenner prisen først.

Se priser

Need help now?

Call nowBook serviceFree diagnosisGet a quoteContact us →

Områder vi dekker

Remote support for customers in Lerum, Floda, Gråbo, Partille, Gothenburg and Alingsås and the rest of Sweden. Our team is based at the office on Göteborgsvägen in Lerum — you get local expertise without us having to drive to you.

Vanlige spørsmål

How much does remote support cost?
900 SEK per hour. Many cases — virus, email, slow computer — are solved within 30–60 minutes.
Is remote support safe?
Yes. You initiate the connection, see everything we do and can end at any time. We use encrypted tools and do not leave backdoors.
Which program should I use?
We recommend RustDesk — free, fast and open source. TeamViewer and AnyDesk also work if you already have them installed.
Does it work on Mac and Windows?
Yes, both platforms are supported. Some hardware problems however require a physical visit or workshop in Lerum.
Can you remove virus via remote support?
Often yes. For simpler infections we clean remotely. For deep rootkits or boot problems a workshop visit may be needed.
Do I have to be at home in Lerum?
No — remote support works throughout Sweden as long as you have internet. Our team is based in Lerum but helps customers everywhere.
How quickly can I get help?
We often book the same day or next weekday. Urgent cases — call us on 072-297 55 25.
What happens if you cannot solve it remotely?
Then we suggest a home visit or drop-off at our office in Lerum. You only pay for the time we actually worked via remote.
Flere spørsmål →

Google-anmeldelser

Det våra kunder säger

Äkta omdömen från vår Google Företagsprofil — inga påhittade recensioner.

Google-recension
“Fantastisk service! Väldigt professionell och trevligt bemötande!”

Alenka Bavdaz

Google-recension
“Snabb, pålitlig och fin service. Rekommenderas varmt!”

cecilia ringedal

Google-recension
“Fick hjälp direkt! Mycket tacksam son hemma nu =)”

Andreas Quartex Karlsson

Läs fler recensioner på Google

Butik & guider

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Trenger du PC-hjelp i dag?

Bestill time, ring oss eller start en AI-diagnose. Vi er i Lerum og hjelper også kunder i Partille og Göteborg.

Bestill timeRing 072-297 55 25