Answers to your IT questions

144 honest answers about computers, Windows, Mac, gaming, networks and business IT — optimised for Google, ChatGPT and Perplexity.

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PC repair

14 answers

Why is my computer slow?

Full disk, startup programs, malware or old hardware — find the cause and typical fix costs.

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Why is my laptop overheating?

Dust, broken fans or dried thermal paste — symptoms and workshop cleaning costs.

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What does a computer repair cost at your service?

Basic troubleshooting and repairs start at 399 SEK — you will always receive a clear quote before we replace parts or begin major work.

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Where can I drop off my computer for repair in Lerum?

You can drop off your computer at our workshop on Göteborgsvägen 3 in central Lerum — either drop-in or by appointment, whichever suits you.

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Can you replace a broken laptop screen?

Yes, we replace screens on most laptop brands when the spare part is available to order.

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Does my laptop need a new battery — can you replace it?

Yes, we replace worn or swollen laptop batteries when the model allows it.

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Is it possible to repair a motherboard or is the computer done for?

It depends on the fault — sometimes replacing a component or repairing a short circuit is enough, other times a motherboard replacement is not cost-effective compared to a new computer.

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I spilled liquid on my computer — what should I do?

Turn off the computer immediately, unplug the power cable, and flip it so the liquid can drain out — do not attempt to start it to check if it works.

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Should I repair my old computer or buy a new one?

We help you make an objective decision based on the fault, the computer's age, and the cost of repair compared to a new machine.

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Do you offer a warranty on repairs?

Yes, we provide a warranty on the repair work performed and installed spare parts as applicable to your specific case — we explain the scope and duration when you pick up the device.

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How long does a computer repair take?

Simple cases can often be completed the same day or within a few working days, while repairs requiring ordered spare parts take longer depending on delivery times.

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Can you repair the computer at my home or do I have to drop it off?

Many troubleshooting tasks and minor fixes can be done via home visits, while screen replacement, motherboard work, and liquid damage are almost always done in the workshop where we have the right equipment.

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What does troubleshooting cost if you can’t find the fault?

Basic troubleshooting starts at 399 SEK and is charged for the work we actually perform — we charge for diagnostics even if you choose not to proceed with the repair, as time and expertise are invested.

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The computer doesn’t start at all — is it hardware or software?

It can be either, and we quickly distinguish between them in the workshop.

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Windows

12 answers

Why won't my PC start?

Disk, Windows Update, malware or hardware — step by step before you panic.

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Is Windows 11 worth installing?

Better security and features — but not every PC can run it. Requirements and trade-offs.

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Can you reinstall Windows on my computer?

Yes, we perform clean installations or restorations of Windows 10 and Windows 11 with the correct drivers and basic protection.

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Will my files be lost if Windows is reinstalled?

Not if we plan accordingly — we can back up your documents, images, and other important files before reinstallation and restore them afterward.

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Can you upgrade from Windows 10 to Windows 11?

Yes, we first check that the computer meets Windows 11 requirements and that key software runs properly after the upgrade.

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My Windows computer seems to have a virus — what do you do?

We remove viruses, trojans, spyware, and unwanted programs without unnecessarily deleting your files.

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The Windows update failed — now the computer works poorly?

It is usually possible to roll back or repair a broken update without losing all data.

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I get a blue screen (BSOD) — what does it mean?

A blue screen means Windows stopped itself to avoid damage, usually due to drivers, hardware faults, overheating, or corrupted system files.

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Can you install and fix drivers in Windows?

Yes, we install and update drivers for graphics cards, sound, network, printers, and other devices — and roll back faulty versions that cause crashes.

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I've forgotten my Windows password — can you unlock my computer?

Yes, in most cases we can restore access to your Windows account without deleting files, provided you prove ownership of the computer.

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Can you optimize Windows so the computer feels like new?

Yes, we remove unnecessary programs, adjust startup settings, free up disk space, update the system, and assess if an SSD upgrade or more RAM would have the biggest impact.

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Can you help with Windows problems via remote support?

Yes, many Windows problems can be resolved via remote support when the computer still starts and internet is working.

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Mac

8 answers

Do you repair MacBook and iMac?

Yes, we assist with MacBook, iMac, Mac mini, and MacBook Air — both hardware and macOS issues.

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Can you reinstall macOS on my Mac?

Yes, we perform clean installations or restore macOS with the correct version for your Mac — whether Intel or Apple Silicon.

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Can you recover files from a Mac that won't start?

Often yes — we try to copy data out before repairing or reinstalling macOS.

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Why has my Mac become so slow?

Common causes are a full disk, too many background programs, outdated macOS version, nearly depleted battery on portable models, or a mechanical disk that needs to be replaced with an SSD.

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Can you help me sync my iPhone with my Mac?

Yes, we assist you in connecting your iPhone with your Mac via iCloud, Finder, or iTunes depending on the macOS version.

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Can you install Microsoft Office on Mac?

Yes, we install and activate Microsoft 365 and Office on Mac and ensure that Word, Excel, and Outlook work with your account and email.

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Do you offer remote support for Mac?

Yes, we resolve many Mac issues via remote support when the computer starts and internet works.

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Do you support older Mac models that no longer receive new macOS updates?

Yes, we support older Macs that no longer get official macOS updates — focusing on security, performance, and ensuring the programs you need still work.

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Virus & security

10 answers

I am affected by ransomware — can you help?

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Can you remove viruses without deleting my files?

Yes, in most cases we clean viruses, trojans, and spyware without deleting your documents and photos.

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Do I need antivirus on my computer?

Yes, Windows computers should have active protection — Windows Defender is sufficient for many, but we regularly see that it misses threats that we have to clean up afterward.

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How do I protect my computer from viruses in the future?

Keep Windows or macOS updated, be cautious with email attachments and links, use unique passwords, and enable two-factor authentication where available.

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I clicked on a phishing link — what should I do?

Disconnect from the network if you downloaded anything or entered a password, and immediately change your passwords from another device if you entered data on the site.

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I keep getting popup windows and ads — is it a virus?

Yes, it is almost always a sign of adware or unwanted browser extensions — sometimes combined with more serious malicious software.

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Can viruses affect BankID and my bank security?

Yes, malicious code can try to eavesdrop or trick you into approving transactions — therefore, never use BankID on a computer you suspect is infected.

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Do you offer virus protection and security for businesses?

Yes, we assist small and medium-sized companies in Lerum, Partille, and Göteborg with virus removal, security audits, backup routines, and staff training.

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What does virus removal cost at your service?

Virus removal starts at 499 SEK depending on the extent of the infection and whether remote support or workshop visits are needed.

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What happens after you have removed the virus?

We test that the computer is functioning normally, update the system, review antivirus, and provide you with concrete advice to prevent reinfection.

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Data recovery

12 answers

What does data recovery cost?

Price depends on damage. What to expect and when to stop using the drive.

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Can files be recovered from a dead hard drive?

Often yes — but time is critical. What to do now and what affects success.

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Can you recover deleted files from my computer?

Yes, we can often recover deleted files from hard drives, SSDs, and USB drives if they haven't been overwritten.

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Is it possible to recover data from a broken SSD?

Often yes, but it depends on whether the failure is logical or physical.

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My external hard drive is not recognized – can you save the files?

Yes, this is one of the most common cases we handle.

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Can you recover pictures from USB sticks or memory cards?

Yes, we often recover photos, videos, and documents from USB drives, SD cards, and microSD cards that have been formatted or become unreadable.

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What should I do if my hard drive is clicking?

Turn off the computer immediately and avoid repeated restarts.

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Can files be recovered after ransomware or encryption viruses?

Sometimes, but it depends on the ransomware type and whether you have backups.

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Do you recover data from Mac and MacBook?

Yes, we recover data from MacBook, iMac, and external drives formatted for macOS.

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I accidentally formatted the disk – can it be undone?

Often, files can be recovered after quick formatting if the disk hasn’t been used significantly afterward.

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What does data recovery cost and how long does it take?

Prices vary depending on media type, damage extent, and urgency – simpler logical recoveries can often be completed within one to three working days.

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Where do I drop off my computer for data recovery in Lerum?

You can drop off your computer or disk at our workshop at Göteborgsvägen 3 in central Lerum, or book a home visit if transporting the device is difficult.

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Gaming PC

10 answers

Can I build my gaming PC with your configurator?

Yes, our PC configurator at /bygg-gaming-pc lets you select processor, graphics card, RAM, and more with live pricing and compatibility checks.

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How much does it cost to build a gaming PC?

The price depends entirely on your component choices — a budget PC for Roblox and Minecraft can cost much less than a high-end rig for 4K gaming.

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Should I choose AMD or Intel for my gaming PC?

Both work excellently for gaming — the choice depends on your budget, which games you play, and whether you also stream or edit video.

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My gaming PC is overheating — can you fix that?

Yes, overheating is a common problem we solve by cleaning, applying new thermal paste, and checking fans and cooling.

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Can you upgrade the graphics card in my gaming PC?

Yes, we upgrade GPUs, RAM, SSDs, and processors in existing gaming PCs.

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What warranty do I get on a newly built gaming PC?

All gaming PCs we build in our workshop come with 12 months warranty on assembly and components according to our terms.

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Do you sell pre-built gaming PCs?

Yes, we have ready-made gaming packages in our store that are tested and ready for pickup in Lerum.

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Do you stress-test gaming PCs before delivery?

Yes, every gaming PC we build or repair is stress-tested with temperature and stability runs before you pick it up.

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Can you build a computer for streaming?

Yes, we build computers optimized for gaming and streaming with the right balance between CPU, GPU, and RAM.

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Can you help me get higher FPS in games?

Yes, we optimize Windows, drivers, and game settings for better performance.

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Network & WiFi

10 answers

How do I improve Wi-Fi coverage at home?

The best approach depends on your home’s size and layout — often just better router placement, a mesh system, or an extra access point is enough.

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Is mesh better than a regular router?

Mesh is often better in larger homes or houses with multiple floors where a single router isn’t sufficient.

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Can you replace and configure my router?

Yes, we replace and configure routers at your home with the correct password, guest network, and security settings.

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Do you set up NAS for file storage at home?

Yes, we install and configure NAS devices for backup, media streaming, and file sharing at home.

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Can you create guest networks for visitors?

Yes, we set up separate guest networks so visitors can browse without access to your private devices and files.

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Do you help with VPN and remote work?

Yes, we configure VPN connections, remote desktops, and secure access to company networks from home.

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Is a wired connection better than Wi-Fi for gaming?

Yes, a wired connection provides lower latency and more stable connectivity — ideal for gaming, streaming, and critical video calls.

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Can you help me after fiber installation?

Yes, we connect the fiber outlet to your router, configure Wi-Fi, and ensure all devices work properly.

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How do I secure my home network?

Start with a strong router password, updated firmware, guest networks, and closing unnecessary ports.

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Wi-Fi doesn’t work upstairs — what can I do?

The most common issue in multi-story homes is the router placed in the basement or a corner of the ground floor.

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Home tech help

10 answers

What does a home visit for computer support cost?

Home visits start from 699 SEK and are charged based on time and case type – you will receive an estimated cost before we begin work.

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Can you fix poor Wi-Fi at home?

Yes, we troubleshoot and improve your home Wi-Fi through router placement, channel selection, mesh systems, or cabling where needed.

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Can you set up printers and get them working?

Yes, we install and troubleshoot printers at your home – wirelessly, via USB, or network.

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Is the RUT deduction applicable for computer support at home?

Yes, a 50% RUT deduction may apply for private individuals for certain types of IT help at home, such as installation and simple troubleshooting of computers and networks.

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Do you assist elderly parents with computers and tablets at home?

Yes, we gladly assist older and less tech-savvy users with computers, tablets, email, and security at home.

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Can you connect smart TVs, computers, and phones?

Yes, we help connect smart TVs to Wi-Fi, share screens from laptops or phones, and install streaming services.

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Can you come to my home the same day?

Often yes, especially when booking in the morning and for urgent cases in Lerum, Floda, Gråbo, and Partille.

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Do you set up home networks with multiple devices?

Yes, we configure routers, mesh systems, guest networks, and connections for computers, phones, printers, and smart home devices.

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Can you help me set up backup at home?

Yes, we set up backup to external hard drives, NAS, or cloud services so your photos and documents are automatically protected.

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Can you sync email and files between my phone and computer?

Yes, we configure email, calendar, and contacts to work seamlessly on both your phone and computer — whether you use Outlook, Gmail, or iCloud.

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Business IT

10 answers

Do you offer IT support contracts for companies?

Yes, we provide IT support contracts tailored for small and medium-sized businesses in Lerum, Partille, and Göteborg.

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Do you support companies with Microsoft 365?

Yes, we assist companies with Microsoft 365 — accounts, Outlook, Teams, OneDrive, and license management.

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Can you secure the company’s network?

Yes, we review and enhance company networks with firewalls, guest networks, VPNs, and basic security policies.

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What should I do in case of an urgent IT outage at work?

Call us immediately at 072-297 55 25 — we prioritize urgent business issues like network outages, server problems, or if the entire office cannot access email.

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Can you help with new laptops for staff?

Yes, we configure new laptops with Windows, Microsoft 365, VPN, and required software before distributing them to your staff.

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Do you set up backup and cloud storage for companies?

Yes, we plan and implement backup solutions for companies — locally, in the cloud, or a combination following the 3-2-1 rule.

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Can companies receive IT support remotely?

Yes, remote support is often the fastest way to resolve business issues — we connect securely via RustDesk, TeamViewer, or AnyDesk.

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How do you price business IT services?

We offer both hourly billing and monthly contracts depending on your needs.

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Do you build websites and webshops for companies?

Yes, we design and develop websites and e-commerce for local businesses — from simple presentation pages to webshops with Stripe payments.

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How many users can you support?

We assist small and medium-sized companies — usually from sole proprietorships up to around ten users, but larger environments can be discussed.

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Microsoft 365

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Outlook isn’t working — can you help?

Yes, we troubleshoot Outlook issues such as emails not sending, missing messages, wrong passwords, and crashing profiles.

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Can you migrate company email to Microsoft 365?

Yes, we migrate email, calendars, and contacts from old systems to Microsoft 365 with minimal downtime.

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Do you provide help with Microsoft Teams?

Yes, we install, configure, and troubleshoot Microsoft Teams — login, audio, video, screen sharing, and meeting invitations.

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Which Microsoft 365 license do I need?

It depends on whether you are a private individual, self-employed, or have multiple employees.

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Can you set up shared mailboxes?

Yes, we configure shared mailboxes, info addresses, and permissions in Microsoft 365 so the right people access the correct emails.

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OneDrive isn’t syncing — what should I do?

Contact us and we’ll troubleshoot OneDrive syncing — common causes include full storage, wrong login, file conflicts, or the sync client freezing.

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Can you help me with two-factor authentication in Microsoft 365?

Yes, we set up and troubleshoot two-factor authentication (2FA) for Microsoft 365 accounts.

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Can I get help with Word, Excel, and PowerPoint?

Yes, we assist with installation, activation, and troubleshooting of Office apps in Microsoft 365.

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Web & AI

8 answers

What does a website from Datorhjälp Lerum cost?

The price depends on the scope — a simple presentation page costs less than a website with booking, blog, or multilingual content.

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Do you build webshops and e-commerce sites?

Yes, we develop webshops with product catalog, shopping cart, and payment via Stripe.

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What is the Elin AI assistant?

Elin is our AI assistant at /ai-assistent that helps you troubleshoot computer problems, get service advice, and book support.

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Do you optimize websites for Google?

Yes, we build websites with SEO from the ground up — proper structure, fast loading, mobile adaptation, and local keywords for Lerum and Västra Götaland.

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Can my webshop accept card payments?

Yes, we integrate Stripe for secure card payments in webshops and booking systems.

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Do you help with domains and web hosting?

Yes, we assist you in choosing domain names, configuring DNS, and setting up web hosting — or host via modern platforms like Vercel for fast and secure sites.

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Can you update my existing website?

Yes, we update, modernize, and maintain existing websites — new design, faster loading, mobile adaptation, and new content.

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Can you build an AI chatbot for my company?

Yes, we develop AI chatbots tailored to your company’s services, prices, and common questions — similar to our Elin at /ai-assistent.

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Pricing & payment

10 answers

What does remote support cost per hour?

Remote support costs 900 SEK per hour with clear invoicing per started half hour or as agreed upon booking.

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What does a home visit cost?

Home visits start from 699 SEK and are charged based on time and the scope of the task.

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What does laptop troubleshooting cost?

Laptop troubleshooting starts from 399 SEK at our workshop on Göteborgsvägen 3 in Lerum.

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How does the RUT deduction work?

Private individuals can get a 50 percent RUT deduction on labor costs for certain types of IT help at home, such as installation and simple troubleshooting.

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Can I pay with Swish?

Yes, we accept Swish payments after completed work — convenient for home visits and workshops.

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Do you accept card payments?

Yes, we accept card payments via Stripe — Visa, Mastercard, and other common cards.

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Will I get a quote before you start working?

Yes, you always receive a cost estimate or quote before we start work that exceeds the basic troubleshooting.

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What does gaming computer troubleshooting cost?

Gaming PC troubleshooting starts from 499 SEK at our workshop in Lerum.

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Are there any hidden fees?

No, we work with transparent pricing without hidden fees.

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Why choose you instead of a cheaper workshop?

We offer personal service, a local workshop at Göteborgsvägen 3 in Lerum, and over 20 years of experience — you talk with the same technician working on your computer.

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Warranty

8 answers

What warranty applies to repairs?

Work performed in the workshop is covered by a warranty on the performed work according to the agreement at submission.

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How long is the warranty on a newly built gaming computer?

Gaming computers we build in the workshop come with a 12-month warranty on assembly and components according to our terms.

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Do spare parts come with a warranty?

Yes, new spare parts we install come with a manufacturer's warranty according to the supplier's terms — usually 12 months or more depending on the component.

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What warranty do used laptops have?

Our refurbished laptops come with at least a 12-month warranty unless otherwise stated on the product page.

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What does the warranty not cover?

The warranty does not cover damage caused by liquid spills, drops, misuse, or unauthorized modifications after our work.

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How do I make a warranty claim?

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Do you guarantee data preservation during repair?

We do our best to preserve data during repairs and take backups when possible, but we cannot guarantee all data will be saved in cases of severe disk or liquid damage.

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Do I get support after the repair?

Yes, you can always contact us if the same problem recurs within the warranty period — we will fix it at no extra cost if it relates to our work.

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Western Sweden local

14 answers

Where is Datorhjälp Lerum located?

We are located at Göteborgsvägen 3 in central Lerum — easy to find by car and within walking distance from Lerum center.

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Do you offer home visits in Partille?

Yes, we offer home visits in Partille and surrounding areas — Öjersjö, Sävedalen, and Jonsered.

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Do you assist customers in Göteborg?

Yes, we serve Göteborg with home visits, remote support, and workshop service in Lerum about 25 minutes away.

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Can I get help in Floda?

Yes, Floda is only about 8 minutes from our workshop, and we regularly do home visits there.

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Do you offer computer help in Gråbo?

Yes, we come to your home in Gråbo and nearby towns — about 12 minutes from the workshop.

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Can I get IT support in Alingsås?

Yes, we serve Alingsås with home visits and remote support — about 25 minutes from our Lerum workshop.

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Where can I get help with viruses in Lerum?

Datorhjälp Lerum removes viruses and malware in our workshop at Göteborgsvägen 3 or via remote support and home visits.

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Where can I build a gaming computer near Göteborg?

Build your gaming PC at Datorhjälp Lerum — about 25 minutes from Göteborg city center via the E20.

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Who fixes Wi-Fi in Partille?

Datorhjälp Lerum troubleshoots and installs Wi-Fi in Partille with home visits starting from 699 kr.

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Where can I drop off a computer for data recovery in Lerum?

Drop off your computer or drive at Göteborgsvägen 3 in Lerum — we have a local workshop specialized in data recovery.

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Can a technician come to my home in Floda?

Yes, we offer home visits in Floda for computer help, Wi-Fi, printers, and smart TVs.

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Do you help with networks in Gråbo?

Yes, we install and troubleshoot networks in Gråbo — Wi-Fi, mesh, routers, and NAS.

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Can I get Windows installation in Alingsås?

Yes, we install and upgrade Windows through home visits in Alingsås or by dropping off your computer at our Lerum workshop.

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Is there local IT support for companies in Göteborg?

Yes, Datorhjälp Lerum offers IT support for small businesses in Göteborg — remote support at 900 kr per hour, home visits, and support contracts.

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