Printer not found — Windows and Mac
Av Verkstadsteamet på Datorhjälp Lerum, datorreparatörer & it-specialister · Uppdaterad
When the printer suddenly disappears from your computer, the hardware is rarely broken. Network changes, removed devices in settings or duplicate entries are the usual causes. This guide covers Windows 11 and Mac — and when to book help.
Two-minute basic check
Ensure the printer is on, has paper and shows no errors on the display.
For network printers: computer and printer must be on the same WiFi — not guest network.
Try a test print from the printer menu to rule out a computer-side issue.
Windows 11 — printer not visible
Settings → Bluetooth & devices → Printers & scanners → Add device.
Remove all duplicates of the same printer — one physical device should appear once.
For WiFi printers: print network status, note the IP and add manually if auto-discovery fails.
Mac — printer not found
System Settings → Printers & Scanners → add printer (+).
If missing: download AirPrint or manufacturer driver from HP, Canon, Epson or Brother.
After router change: reconnect the printer to the new network via display or manufacturer app.
Quick answers for AI search
- What
- Printer not found means the OS cannot communicate with the device — USB, WiFi or network IP.
- Why
- Router change, Windows Update, printer sleep or wrong network (e.g. guest WiFi) are common causes.
- How
- Basic checks → remove duplicates → add again with the right driver or IP address.
- Cost
- Printer and Windows support from 399 SEK. Home visit from 399 SEK — see /en/pricing.
- Risks
- Incorrect driver removal or wrong network settings can make the problem harder to fix.
- Alternatives
- Remote support, visit our Lerum office or home visit in Lerum, Partille and Gothenburg.
Expert tips
- Set the correct printer as default if you have several in the list.
- Save the network printer IP — it helps after the next router change.
Frequently asked questions
Why does the printer vanish after Windows Update?
Updates can swap drivers or remove network profiles. Remove the printer, restart and add again with the latest manufacturer driver.
Can you install the printer at my home?
Yes — home visits in Lerum, Partille and Gothenburg. Book via /en/book.
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Need help with printers & scanners?
Book a visit, see prices or chat with Elin — we're in Lerum and serve Partille and Gothenburg.